Refund policy

Refund Policy

Last updated: April 2026

At Growvelle™, we stand behind the quality of our products. If you're not completely satisfied, we're here to help.

90-Day Money-Back Guarantee

We offer a 90-day money-back guarantee on all Growvelle products. If you are not satisfied with your purchase for any reason, you may request a full refund within 90 days of delivery — no questions asked.

How to Request a Refund

To initiate a refund, please contact us at hello@growvelle.com with the following information:

  • Your order number
  • The email address used to place the order
  • A brief reason for your return (optional, but helps us improve)

Our team will respond within 24–48 hours with instructions on how to proceed.

Return Conditions

  • Products must be returned within 90 days of the delivery date
  • Items should be in their original packaging where possible
  • Used products are eligible for return — we understand you need to try the product to know if it works for you
  • Return shipping costs are the responsibility of the customer, unless the product is faulty or incorrect

Faulty or Incorrect Products

If you receive a product that is faulty, damaged, or not what you ordered, please contact us immediately at hello@growvelle.com. We will arrange a replacement or full refund at no additional cost to you, including return shipping.

Under the Australian Consumer Law, you are entitled to a replacement or refund for a major failure. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality.

Refund Processing

  • Once we receive your returned item(s), we will inspect them and notify you of the approval or rejection of your refund
  • Approved refunds will be processed to your original payment method within 5–10 business days
  • Please allow additional time for your bank or credit card provider to process the refund

Exchanges

We currently do not offer direct exchanges. If you would like a different product, please return your original purchase for a refund and place a new order.

Sale Items & Bundles

Sale items and bundle products are eligible for our 90-day money-back guarantee under the same conditions as regular-priced items.

Late or Missing Refunds

If you have not received your refund within the expected timeframe, please:

  • Check your bank account or credit card statement
  • Contact your bank or credit card company — processing times can vary
  • If you have done the above and still have not received your refund, please contact us at hello@growvelle.com

Contact Us

If you have any questions about our refund policy, please reach out:

  • Email: hello@growvelle.com
  • Website: growvelle.com